Skip to main content
All CollectionsAccount security
How do you recognise phishing and what can you do about it?
How do you recognise phishing and what can you do about it?
Updated over a week ago

Phishing is a form of online scam where people are tricked into revealing sensitive or personal information, such as login details, credit card numbers or identity details.

The scammers are essentially angling for information from unsuspecting victims. This is often done via e-mail, text message, or phone. The messages are often crafted to look legitimate and appear to come from trustworthy organisations. When you click on the link in the message or provide personal information, this information can be used for fraudulent activities such as identity theft, financial fraud or spam. In this article, you will learn how to recognise and prevent phishing.

How do you recognise phishing?

Important: If in any doubt, always contact us to verify whether or not the message is legitimate.

Non-matching email addresses

When the sender of an email appears to be from Amdax, but comes from another email domain such as, it is likely to be a scam. Amdax always mails from Pay close attention to subtle spelling mistakes in the legitimate domain name, such as "" where the "x" has been replaced with "ks". This is a glaring example, but it is common and is a common trick used by scammers. It is therefore essential to always check the sender and e-mail domain before providing personal information.

Messages urging action or containing threats

Phishing and scams often involve a manipulative trick where emails urge the recipient to click, call or open an attachment immediately. This is often done under the guise of a reward or to avoid a fine. Creating a false sense of urgency is a common trick used to trick people into taking immediate action without giving it much thought.

Spelling or grammatical errors

Phishing emails often contain spelling or grammatical errors. Therefore, it is important to be extra careful when reading emails with incorrect grammar and spelling errors, as they may indicate an attempted scam. If in doubt, compare the email with other emails from Amdax, based on this you may be able to recognise a phishing message. Still not sure? If so, please contact us.

Suspicious links in the message

Phishing messages often contain links to fake websites that look like legitimate websites. Therefore, if the message contains a link, it is important to check it to avoid ending up on a fake website and providing confidential information. Amdax never sends text messages with a link in them. Nor does Amdax proactively approach anyone via a direct message on Twitter and Instagram, Telegram or Discord. If you do receive this on behalf of Amdax, then it is probably a phishing message.

What can you do to avoid becoming a phishing victim?

To avoid becoming a phishing victim, you can take a number of measures:

Use two-step verification

Two-step verification (2FA) adds an extra layer of security to your online accounts. For example, instead of just using a password, you must also enter a code that is sent to your phone. This makes it harder for phishers to access your accounts, even if they have your password. You can read more about 2FA on this page.

Install antivirus software

Antivirus software can help detect phishing attempts before you click on them. It can also warn about suspicious websites and files and automatically remove malware.

Keep your software up-to-date

Make sure your operating system, web browser and antivirus software are always up-to-date. These updates often include security patches to close known vulnerabilities and strengthen the security of your devices

Use strong passwords

Use unique, complex passwords that combine numbers, letters and symbols. Also, use different passwords for each account. This will make it harder for scammers to access all your accounts if one password is hacked.

Did this answer your question?