If you want to withdraw your crypto to an external wallet, ensure that your external address is whitelisted (verified) by following the steps below. This process is quick and easy, and it helps protect your cryptocurrency from unauthorized access.
To start whitelisting your wallet address, please follow these steps carefully. The images are arranged according to the labeled steps, making it easier to follow along.
Step 1: Access the Address Book and Start the Process
To begin, navigate to your address book.
For Desktop: You can find the address book in the menu section (top right corner) and select “Address Book.”
For Mobile App: This feature is not yet available on the app for your phone.
Once there, click on “Add new address” to start the whitelisting process.
Step 2: Select the Coin and Network
Choose the coin you want to whitelist an address for (e.g., Bitcoin) and select the corresponding network (e.g., Bitcoin Network). Make sure to choose the correct network, as an incorrect network could result in lost funds during withdrawals.
Step 3: Enter the Address and Label
Add a personal label (e.g., “My Wallet”) to easily identify the address and enter the external wallet address. After entering the address, check the box to confirm that you own this address.
Step 4: Enter Your Account Password
To continue adding the new address to your address book, you will be prompted to enter your account password. This step is a security measure to verify your identity before making any changes.
Step 5: Enter the 6-Digit Verification Code
You will receive a 6-digit code either via SMS or through an authenticator app (depending on your settings). Enter the code in the provided field to verify and continue.
Step 6: Review and Confirm the Details
Review all the address details carefully, including the label, address, and network. If everything looks correct, click “Confirm” to submit the request. The whitelisting process has a 48-hour activation period for security reasons.
Step 7: Address Successfully Whitelisted
Once the 48-hour period has passed, you will receive a notification via email confirming that the whitelisting procedure was successful. You can now use this address for withdrawals.
Note:
If you encounter any issues during the process or do not see your desired asset in the dropdown menu, please contact our support team for further assistance.